The confidence element is the thing that hooks the mark and makes a good score possible,while at the same time it reduces the possibility of trouble resulting from the swindle. ProductManagers need to have the confidence of customers and internal product investors. I'm sureI'm not the only one, who after evangelizing a product for two days at a user conference orbudgeting & roadmapping session, might begin to wonder who they really were.The tip is a game for con men who are also gamblers, fo...

July 11, 2012 — OneDesk (www.onedesk.com), provider of the world’s first unified product and services platform announced today that it has completed the acquisition of Ryma Technology Solutions, a leader in product management software. OneDesk is the only product that manages help desk, issues, projects, ideas, requirements, customer feedback, and roadmaps all within the same platform. It bridges the gap between different teams inside and outside the organization and breaks down the silos...

Today at Ryma, we’re quite proud to announce that we’ve been awarded a patent for a new customer feedback methodology that was developed in-house. The solution will be of great benefit to product managers looking to fully leverage customer feedback, as it increases the amount of information collected from surveyed clients and then ranks the information in the survey outcomes to help define priorities. The methodology itself works by increasing the number of responses to survey questions by decr...

As a product manager, you likely spend significant amounts of time trying to figure out the best ways to improve in the areas of user research, understand your market and finding the magic zone of business, technical and user research overlap. To help you in these areas, our friends at Macadamian Technologies put together a great webinar. Hosted by Lorraine Chapman, Macadamian’s Director of User Experience Research, the presentation took us through 10 important tips on user research that a prod...

It was great to have Steve Johnson, formerly of Pragmatic Marketing and now Chief Marketing Officer with Primary Intelligence, present this webinar regarding the issues that companies face in understanding your customers, as well as methods for obtaining buyer intelligence. While I was out sick for the webinar, our VP of Business Development, Mike Gero, did a great job hosting. You can find the webinar here (mp4, flash) and the slide deck here (pdf). Steve asked a couple of survey questions to...