Turning Product Feedback into Profitable Actions

Capturing and monitoring feedback is a critical process for companies to improve their products, retain customers and increase brand loyalty. The key to doing this is setting up a centralized feedback management system, where customers can provide feedback whenever and the information can be accessed and leveraged across multiple units. IdeaScope, our hosted feedback management solution, makes this possible.

• Permits customers to submit ideas at any time, adding more context and value to their feedback.
• Improve your understanding of customer needs and deliver the product features they want, to enhance market share, bolster satisfaction and facilitate retention.
• IdeaScope makes it easy to integrate customer feedback with other systems like Help Desk, Customer Relationship Management (CRM), Demand Management and IT Governance, Portfolio Management, Requirements Management and others.