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OneDesk Acquires Ryma

Posted by on in Product Management
July 11, 2012 — OneDesk (www.onedesk.com), provider of the world’s first unified product and services platform announced today that it has completed the acquisition of Ryma Technology Solutions, a leader in product management software. OneDesk is the only product that manages help desk, issues, projects, ideas, requirements, customer feedback, and roadmaps all within the same platform. It bridges the gap between different teams inside and outside the organization and breaks down the silos...
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Today at Ryma, we’re quite proud to announce that we’ve been awarded a patent for a new customer feedback methodology that was developed in-house. The solution will be of great benefit to product managers looking to fully leverage customer feedback, as it increases the amount of information collected from surveyed clients and then ranks the information in the survey outcomes to help define priorities. The methodology itself works by increasing the number of responses to survey questions by decr...
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As a product manager, you likely spend significant amounts of time trying to figure out the best ways to improve in the areas of user research, understand your market and finding the magic zone of business, technical and user research overlap. To help you in these areas, our friends at Macadamian Technologies put together a great webinar. Hosted by Lorraine Chapman, Macadamian’s Director of User Experience Research, the presentation took us through 10 important tips on user research that a prod...
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Technology Readiness and Innovation Alignment Table
One factor in defining the potential business opportunity early in the innovation process of various problem statements is the Technology Readiness Level (TRL) estimate. This is a number from 1-9. I've included a table that aligns the TRL with the required innovation type and the sub-portfolio it belongs to. Typically, the product management team wants to manage the innovation portfolio so that 10% of the features being developed in a roadmap interval  belongs in the Transformational sub-p...
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Customer research methods
It was great to have Steve Johnson, formerly of Pragmatic Marketing and now Chief Marketing Officer with Primary Intelligence, present this webinar regarding the issues that companies face in understanding your customers, as well as methods for obtaining buyer intelligence. While I was out sick for the webinar, our VP of Business Development, Mike Gero, did a great job hosting. You can find the webinar here (mp4, flash) and the slide deck here (pdf). Steve asked a couple of survey questions to...
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